Frequently Asked Questions

Quick answers about appointments, insurance, new patients, refills, telehealth, and forms. If you don’t see what you need, call us

Call (678) 741-7185 Book an Appointment Patient Portal (Healow)

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Tap a category to jump to the right visit type. Not sure? Call us and we’ll guide you.

Appointments New Patients Insurance & Billing Refills & Messages Telehealth Forms & Records Locations & Hours Policies / After-hours

Appointments FAQ

Quick answers to common questions. If you still need help, call us or book online.

You can book online through Healow or call (678) 741-7185. If you’re not sure what to book, calling is often fastest.

Same-day visits are available when possible based on scheduling and visit type. Call us for the soonest availability.

Please call as soon as you can. We’ll let you know if we can still see you or if we need to reschedule..

Bring a photo ID, insurance card, and a medication list (or bottles). Bring outside records/labs if you want reviewed.

Yes, you may bring someone to support you. For privacy, some parts of the visit may be one-on-one.

Some labs/testing can be done in office. If you need additional testing or referrals, we’ll guide you on next steps.

New Patients

Quick answers to common questions. If you still need help, call us or book online.

Yes — we’re accepting new patients. You can book online or call and our team will help match you to the soonest availability.

Photo ID, insurance card, medication list, and any prior records you want us to review.

You can complete forms online, print and bring them, or get them at the office (arrive early if completing in-office).

If you have forms to complete in office, arrive early. Otherwise, arrive a few minutes early to check in.

Unfortunately guidelines prohibits telehealth visits as a new patient. Some concerns may require an in-person first visit. If you’re unsure, call and we’ll guide you.

Please bring a photo ID, your insurance card, and a list of your current medications (or the bottles). If you have outside records, recent labs, imaging results, or a specialist summary you’d like us to review, bring those as well.

Which location should I choose?

Insurance & Billing FAQ

Quick answers to common questions. If you still need help, call us or book online.

We accept Medicare and most major insurance plans. Coverage varies by plan—call us with your insurance card to verify.

Yes, including Welcome to Medicare and Medicare Annual Wellness visits.

You may still be able to be seen, but costs may differ. Call us and we’ll explain the best next step.

Referral requirements depend on your insurance plan. If you’re unsure, call and we’ll help.

Copays are usually due at check-in. Additional patient responsibility depends on your plan after insurance processes the claim.

Yes—self-pay options are available. Call us and we’ll walk you through next steps.

Refills & Messages

Quick answers to common questions. If you still need help, call us or book online.

The secure patient portal (healow/eCW) is the fastest and most accurate method.

Most routine refills are handled within 1–2 business days. Weekends/holidays are handled next business day.

Request refills 5–7 days before you run out.

Medication name/dose, pharmacy, and how many days you have left.

Non-urgent questions, follow-ups, and paperwork requests.

Call the office—don’t wait for portal processing.

Telehealth FAQ

Quick answers to common questions. If you still need help, call us or book online.

Telehealth is great for follow-ups, medication check-ins, reviewing results, and many non-urgent concerns where an in-person exam isn’t required. If you need hands-on evaluation, labs, imaging, or a procedure, we may recommend an in-person visit. If you’re unsure which is best, call us and we’ll guide you to the right appointment type.

Not always. Many patients can join from the email/text link without downloading an app. You can also join through the Patient Portal in a browser or through the healow app (recommended on a phone). If you’re not sure which method you’re using, call us and we’ll help.

Yes. A smartphone is often the easiest option—just use the healow app or your TeleVisit link. Make sure your phone is charged, your connection is strong (Wi-Fi recommended), and you’re in a quiet, private space with good lighting.

Telehealth visits are conducted through our secure system. We also recommend you protect your privacy by joining from a quiet space, using your own device, and avoiding public Wi-Fi when possible. If you have privacy concerns, call us and we’ll help you choose the best visit option.

No. For safety, you must be seated and not driving during your telehealth visit. If you’re in a vehicle, you must be parked before joining. Please do not operate machinery during your visit.

Please join 10–15 minutes early. You may see a few quick steps before the visit starts (questions, consent, device check). After that, you’ll be in the virtual waiting room until your provider joins.

To make the visit smooth, please have:

A stable connection (Wi-Fi recommended)
If you’re discussing a specific issue, it helps to write down your symptoms and questions in advance.

A quiet, private location with good lighting

Your medication list (or bottles nearby)

Any recent vitals if you have them (optional)

If your provider determines you need labs, testing, or a hands-on exam, we’ll guide you on next steps and help schedule an in-person visit if appropriate. Telehealth is often a great starting point, and we’ll make sure you get the right type of care.

Forms & Records

Quick answers to common questions. If you still need help, call us or book online.

Forms are available on our Patient Forms page (and for new patients on the New Patients page).

Yes—online options are available for many forms.

Yes—printing and bringing forms can save time at check-in.

Call our office for the best next step. Some requests may require an authorization form.

If a referral is needed, our team will guide you and help coordinate next steps.

Results are typically available in the patient portal when ready. If you have questions, send a non-urgent portal message.

Locations & Hours

Quick answers to common questions. If you still need help, call us or book online.

Yes—two convenient Marietta locations. Choose the one closest to you or with the soonest availability.

Visit our Locations page or use the Directions button on the Contact or Locations page.

Yes—free parking is available.

Yes—both locations are wheelchair accessible.

Yes—booking and directions are available by location.

You’re welcome to arrive early—especially if you need to complete forms.

Policies / After-hours

Quick answers to common questions. If you still need help, call us or book online.

Call 911 or go to the nearest emergency room for severe symptoms.

Call our main number and follow prompts for after-hours instructions.

Portal messages are not monitored continuously—call for urgent needs.

Calling is often the fastest way to find the soonest availability.

Appointment reminders may be sent via phone/text/email depending on your preferences.

You can update it at check-in or contact the office for help.

Ready to Book?

Schedule online or Call — we’ll help you find the soonest available visit

Book An Appointment Call (678) 741 – 7185