Refills & Messages (Non-Emergencies Only)

The fastest way to request refills and send non-urgent messages is through the secure patient portal (healow / eClinicalWorks).

Patient Portal (healow) Call (678) 741-7185

Secure Portal Messaging

Refill Requests Online

Typical Response: 1–2 Business Days

Request Refills 5–7 Days Early

After-Hours Instructions Below

Call Us If Urgent

Find what you need fast

Tap a category to jump to the right visit type. Not sure? Call us and we’ll guide you.

Refills Messages After-hours/Urgent

Prescription Refills

Please request refills at least 5–7 days before you run out. The patient portal is the fastest way to request refills and track responses.

What to include in your refill request

  • Medication name + dose
  • How often you take it
  • Your preferred pharmacy
  • How many days you have left
  • Any side effects or changes since starting

Refill Rules

  • Most routine refills are handled within 1–2 business days.
  • Requests submitted on weekends/holidays are reviewed the next business day. If you are out of medication today, please call the office.
  • Some medications may require an appointment or updated labs before refilling, depending on your clinical needs
View Refill Options

Prescription Refills & Messages

Fastest way: Healow portal. Pharmacy is second. Office is last resort

Calling Your Pharmacy

Best for routine refills when you’re already out and the pharmacy is open

  • Contact your pharmacy and request a refill
  • Pharmacy sends us an electronic request
  • We respond once received
Ask Your Pharmacy to Send a Refill Request

Need help? Call (678) 741-7185

Healow Portal

Most refills: 1–2 business days

  • Log in to Healow
  • Choose Messages or Medication Refill
  • Include medication name + dose + pharmacy
  • Submit — you’ll get a portal response
Send Refill Request in Healow (Recommended)

Need help? Call (678) 741-7185

Call (only if needed)

Calling the office is the slowest option because requests must be relayed manually

  • Use this only if:
    • you can’t access Healow and
    • your pharmacy cannot send the request
  • Expect longer wait times than portal/pharmacy
Contact the Office (Only If Steps 1–2 Fail)

Need help? Call (678) 741-7185

Secure Messages (Non-Urgent)

Use portal messaging for non-urgent questions, follow-ups, and paperwork requests. If something feels urgent, please call the office.

Good reasons to send a portal message

  • Questions after a recent visit
  • Medication questions (non-urgent)
  • Clarifying instructions or next steps
  • Requesting forms (work/school)
  • Non-urgent symptom updates

How to send a message

  • Log in to the Patient Portal (healow)
  • Go to Messages
  • Choose the best category and send your note
  • Check your portal for replies

Still have any questions? let us know and we’ll guide you.

Patient Portal (healow) Call

Urgent Needs & After-Hours

Portal messages are not monitored continuously. If you need urgent help, use the options below

Emergency

  • Call 911 or go to the nearest ER for severe symptoms (chest pain, severe trouble breathing, heavy bleeding).

Urgent (same day)

  • Call our office at (678) 741-7185 for guidance and the soonest availability.
Book An Appointment Call

After-hours

  • Call our main number and follow the prompts for after-hours instructions
Book An Appointment Call

Frequently Asked Questions

Quick answers to common questions. If you still need help, call us or book online.

Most routine refill requests are handled within 1–2 business days. Requests submitted on weekends or holidays are reviewed the next business day. If you are out of medication today, please call the office.

We recommend requesting refills 5–7 days before you run out. This helps prevent delays related to pharmacy processing, provider review, or situations where a visit or updated labs may be needed.

For the fastest processing, include the following information as submitting complete information helps us avoid back-and-forth messages.

  • medication name + dose
  • how often you take it
  • preferred pharmacy
  • how many days you have left
  • any side effects or changes

Some controlled medications may require an in-person visit and may not be refillable early. Requirements can vary based on the medication and your medical needs. If you have questions or need guidance, please call the office so we can advise the best next step.

Portal messaging is best for non-urgent needs like:

  • questions after a recent visit
  • medication questions (non-urgent)
  • follow-up questions
  • form requests (work/school)
  • non-urgent symptom updates

Please do not use portal messaging for emergencies or urgent symptoms. If you have severe symptoms (chest pain, severe trouble breathing, heavy bleeding), call 911. For urgent same-day needs, call our office at (678) 741-7185..

If you need help after-hours, call our main number (678) 741-7185 and follow the prompts for after-hours instructions. Portal messages are not monitored continuously, so calling is the best option when the office is closed.

If you’re unsure, start with the patient portal for non-urgent questions or routine refills. If your issue is time-sensitive, you’re close to running out of medication, or symptoms are worsening, call the office. If you need a new evaluation or ongoing symptoms, booking an appointment is often the fastest path to the right care.

In most cases, we’ll need to review your history first and may require an appointment. Send a portal message with the medication details and your reason for taking it, or call the office for guidance on next steps.

Still not sure what you need? Call for the soonest availability.

Troubleshooting FAQ

Quick answers to common questions. If you still need help, call us or book online.

On the portal login screen, tap “Forgot Password” and follow the prompts to reset. If you’re using the healow app, you can reset your password from the same login screen. If you’re still unable to access your account, call (678) 741-7185 and we’ll help you get back in.

Sometimes a medication may not appear if it was prescribed by an outside provider or is not currently on your active medication list. Send a portal message with:

  • medication name and dose how often you take it
  • preferred pharmacy
  • how many days you have left
  • If you’re running low and can’t submit it through the portal, please call the office so we can guide you

First, confirm you’re using the correct pharmacy (name/location) and that the request was submitted for the right medication and dose. If you can, check your portal for any status updates or messages. If the pharmacy still doesn’t have it after a reasonable time, call (678) 741-7185 and tell us:

  • medication name + dose pharmacy name/location
  • when you submitted the request (We’ll help troubleshoot and advise next steps.)

Most non-urgent portal messages are answered within 1–2 business days. Messages sent on weekends or holidays are reviewed the next business day. If your message is urgent or you need a same-day answer, please call the office instead of waiting on the portal.

The patient portal (healow / eCW) is the fastest and most accurate way to request refills because it keeps everything documented and routed correctly. If you cannot access the portal, you can call us and we’ll help. If you are out of medication today, please call the office.

If you are out of medication today (or will run out within 24 hours), please call (678) 741-7185. Portal requests are typically handled within 1–2 business days, so calling is the best way to avoid gaps. For certain medications, a visit or updated labs may be required before refilling—our team will guide you.

Ready to Book?

Schedule online or Call — we’ll help you find the soonest available visit

Book An Appointment Call (678) 741 – 7185